Brightspace help

Brightspace is a great learning tool, but we know there's a learning curve when using new technology. Here, we outline some of the common issues you might face and how to remedy them.

Logging in

First things first! For assistance with your username and password, or if you are receiving an error message when you try to log in, please contact the SUNY Adirondack help desk at 518-743-2226 or help@sunyacc.edu.

For help with ...

Please contact your instructor if you have questions about the content of your course.

If you are not able to see your course in Brightspace at the start of the semester, please see our student FAQs.

For general information about Book Smart, including ordering your books, opting out and frequently asked questions, visit our Book Smart page.

For questions or concerns about the Book Smart program at SUNY Adirondack, please contact the campus bookstore at bookstore@sunyacc.edu.

Book Smart Customer Care

Barnes & Noble's Customer Care is also available to help students with questions about accessing their course material or using their eTextbook.

Customer Care hours of operation are midnight Sunday through 1 a.m. Saturday.

Phone assistance is available from 9 a.m. to 9 p.m. Monday through Friday.

Open a ticket online for the Customer Care team
Email the Customer Care team
Call the Customer Care team at 1-844-9-EBOOKS (1-844-932-6657)

We suggest that students provide Customer Care with their name, school email address, school, course information and screenshots of the issue, if applicable.

The SUNY Online Help Desk can assist students with most technical issues and questions dealing with Brightspace. The Help Desk offers evening and weekend support hours, as well as during regular business hours.

To speak to a SUNY Online representative, call the help desk at 1-844-673-6786 or 518-320-1300 during support hours.

To place a written request for help:

Go to the Create A Support Request page of the SUNY Online Help Desk website
Click "Submit a Help Ticket"
Click "Request Service"
- Be as specific as possible about the problem you are experiencing.
- Include your course names or CRN codes
- Copy and paste any error messages you received into your help request
- Consider taking a quick screenshot to include in your help request.
- Note that you are from SUNY Adirondack
A representative will follow up with you by email.

You can also Search Your Support Tickets to view your current or past ticket submissions.

Students may contact the Compass Office for general assistance navigating Brightspace during business hours. You can contact them by email at compass@sunyacc.edu or by text 518-832-5107 (TEXT ONLY) during business hours, 8 a.m. to 4 p.m. Monday through Friday.

If you need help with other technology resources (such as Wolfmail), please contact the SUNY Adirondack help desk at 518-743-2226 or help@sunyacc.edu.